21 Casino started life in 2015, it’s relatively new to the online casino world, but don’t worry, the guys behind it know what they’re doing, being casino enthusiasts themselves. They aimed to create a lavish experience, which is evident in the sleek design of the website, it’s not garish or overly chintzy, offering a more eloquent experience than some other sites.
- Great design, a refreshing break from the ostentatious flashiness you find on other sites
- Good choice of slots available, including some of the most popular games
- No telephone customer service
- There are some surprises in the T&C’s, such as the potential instalment pay-out for wins over £100,000
On top of looking inviting, the website is also easy to navigate, you’ll effortlessly find the games you’re after with the ability to search by game type, game provider and most popular games.
It’s a must to read through the terms and conditions before getting into 21 Casino (as with any site), there’s some interesting stuff hidden away in there, for example, if you should be so lucky as to win £100,000 or more, they reserve the right to divide the pay-out into ten instalments!
Bonuses and Promotions
The welcome offer, although not as generous on the surface as some other sites, is wonderfully straightforward. UK players unfortunately don’t qualify for the 21 free spins with no deposit required, but, when you make your first deposit, they’ll match it 121% on an unlimited amount and you will get 10 free spins. The minimum deposit to qualify is only £10, so you can still benefit even if your bankroll is on the light side. To withdraw any bonus funds you have to wager them at least 35 times in a 30 day period, otherwise they’ll expire, and there is a maximum bet of £5 when the welcome bonus is in play, so bear all of this in mind to make sure you’re not left disappointed.
The site has a good range of offers running throughout the year, make sure you keep on eye on them, but one ongoing promotion that deserves a mention is the loyalty scheme. Sign up and you’ll get loyalty points as you play, once you reach 1,000 points you can exchange them for £5. It’s a good deal, rewarding you for something you would be doing anyway. As ever, make sure you have a good read through the T&C’s to make sure you’re getting what you’re expecting.
Games on Offer
There’s a good choice of games available on 21 Casino including a wide range of slots, table games, live casino games and video poker. There’s also a few scratch cards and bingo games on the site.
If slots are your thing, you’ll be happy with 21 casino’s range, all the popular games such as Starburst and Gonzo’s Quest are here, plus a wide choice of classic and new games to choose from. There’s a decent amount of big jackpot games, with the jackpot clearly visible before you enter the game, helping you make a more informed decision.
The table games section offers everything you’d expect, blackjack, roulette, poker and baccarat are all here, but there isn’t a huge range of video poker and baccarat.
A mobile version of the site is available, so you don’t have to mess around with downloading apps. It’s compatible with most Apple and Android devices and includes most of the games included on the full website.
The site operates a 24/7 live chat function which is pretty good, the staff are helpful and seem to be available immediately. The chat box includes a picture of the agent you’re speaking to, which adds a more personal element. A big downside here is that they don’t have any telephone support, so if you do have a more complicated query, it could be harder to sort using only the live chat and email.
21 Casino is fully registered in Malta and regulated under the UK Gambling Association, so you have all the protection they offer. As is standard with most sites, they use SSL end to end encryption, meaning you don’t have to worry about anyone intercepting your details.
Verdict / Summary
The site is designed well and has a good choice of slots available, plus their loyalty scheme is a nice bonus. The welcome offer is pretty good, but as with most sites’ offers, reading the terms and conditions is a must. The lack of telephone customer support is a bit of a downer, it has the potential to become a big frustration if you ever have any complex problems.
There aren’t as many versions of table games available as you’ll find on some other sites, use this site if you like to have a play on the slots, but there are better sites available if you’re after a wide choice of other games.