Casilando Casino is one of the new boys in town, launched in 2017, they’ve certainly got some time left to serve before they qualify for the old timer club. They’re managed by White Hat Gaming Limited on behalf of Caddell Limited N.V., who are responsible for an array of casinos, so despite their newbie status, the casino does have experience behind it.
- Modern, clean, mobile friendly website
- 24/7 live chat with really helpful staff
- 10 free spins on sign up
- No telephone customer support
- Free spin winnings capped at £100
Casilando’s newness is evident in the website design, its clean, crisp, bright and welcoming, with an apple green and ash grey colour scheme. The layout is simple, making navigation straightforward, with everything you need made easy to find.
Bonuses and Promotions
The welcome offer is up there! When you register you’ll get free spins, which you can play on five games, including Starburst. You don’t need to make a deposit to get these and their doesn’t appear to be any wagering requirements on winnings, but your winnings will be capped at £100, so make sure you cash in when you hit £100.
When you’re ready to make your first deposit you’ll get a second bonus amounting to 100% of your deposit, up to £300, you’ll also get 90 more free spins. The minimum deposit to qualify for the bonus is £20 and the maximum bet you can place is £5, keep this is mind, as if you bet more the casino reserves the right to confiscate your winnings. You’ll need to wager the bonus and deposit amount 35 times before you can cash out, not all games contribute equally to these requirements, so check out the terms before you play.
There isn’t a timescale mentioned to use your bonus or meet the wagering requirements, so at least you can take your time. There is a timescale to use your 90 free spins though, 24 hours, so make sure you get to spinning quick, sharp. As with your no deposit free spins, winnings are capped at £100, but with these spins, there are wagering requirements, all winnings need to be wagered 35 times prior to withdrawal. Again, not all games contribute to wagering equally, so check the terms.
The site runs a host of other offers such as the chance to win cash and holidays. There’s also a loyalty scheme, allowing you to build up points which can be exchanged for bonus money when you reach 1,250 points, equivalent to a £5 bonus, which will be subject to wagering requirements.
Games on Offer
The game choice at Casilando is really good. You’ll find a host of slots, table games, poker and live casino to keep you busy.
If slots are what you fancy, you’ll be in good hands at Casilando, there are hundreds and hundreds to choose from, including popular games from providers such as NetEnt. You can filter the slots down to view the top games on the site, or if you fancy something different, just view the new games. There’s also a well-functioning search tool, so if you want to stick to your favourite games, you can easily check they’re there.
There’s not a huge variety of table games, no craps or baccarat, but if you’re happy with roulette and blackjack, you’ll find a wide choice of tables. There’s also a really well stocked video poker section, if that’s you’re thing, you’ll be spoilt for choose.
The live casino is well covered too, you’ll find a few choices of blackjack, roulette and poker, plus baccarat and Dream Catcher.
In addition to the above, there’re also a couple of scratchcard games, bingo and virtual sports betting.
Support is available 24/7 via email and live chat, unfortunately there’s no option to contact them by phone. There isn’t an FAQ section on the site, so you’re going to have to get in touch with the support team for every query, you should get hold of someone pretty quickly though, and the team are really friendly and helpful.
Casilando doesn’t currently have an app available, but the main website is fully optimised for mobile. All the games, including live casino appear to be available, but customer support have advised that some people can not access every game, they think this is down to the mobile device being used. If you’re using a pretty up to date mobile device you should have smooth game play, on the go, on all games.
Casilando’s parent company are registered in Malta and fully regulated by the UK Gambling Commission, so you’ve got the same level of protection you’d have from any other legitimate UK website.
Verdict / Summary
Casilando is a new site, but they have experience behind them. Both their newness and their experience are clear, with a clean, mobile friendly website, which provides a good choice of games.
You can’t get customer services on the phone, but the live chat is 24/7 and the team are really helpful, you can also email them if you prefer.
The welcome offer has pretty standard terms, wagering requirements seem pretty high, but they’re in line with many other sites. The best thing about the welcome offer is the 10 free spins you’ll get before even making a deposit, just bear in mind the maximum winnings here are £100.
Overall it’s a great site, well designed, with a good choice of games and high quality customer service. If you’re looking for a new gambling home, Casilando could well be it.