Casino Room has been around over 10 years, launching in 2005, making it middle aged by online casino industry standards. The site is owned and operated by Ellmount Gaming Limited and is the only casino that they operate.
- Huge choice of games
- 24/7 customer service, including by Skype
- Great mobile casino
- Complicated welcome offer with ridiculous terms and wagering requirements
This site has strived to bring something different to the table and this is noticeable as soon as you land on the homepage. You’ll be greeted by a city scape image, shrouded in an almost alien sunset. This out of space feel runs through the whole theme of the website, with missions that will take you on a tour of various extra-terrestrial worlds. Navigation of the website is made easy, it’s intuitive, so you shouldn’t have any problems finding your way around.
Bonuses and Promotions
The welcome offer is over-engineered, it’s a 5 stager, with different bonuses available at each stage, depending on how much you deposit. So, when you make your first deposit you’ll get 100% up to £50, but if you deposit more than £100, you’ll get a 200% bonus up to £200.
Your second deposit will get 50% up to £50 or 200% up to £200 if you deposit more then £100. Your third and fourth deposits will get 50% up to £50 or 100% up to £200 if you deposit over £100. And, finally, your fifth deposit will get 50% up to £100 or 80% up to £400 if you deposit more than £100. The minimum deposit is £20, for which you’ll obviously get the lower of the two offers.
Once you’ve taken all of that in, it looks pretty good, especially if you tend to deposit over £100, but, as usual, don’t get too excited, in fact, try not to get excited at all; the terms are harsh! You’ll need to wager your deposit bonuses 100 times before you can withdraw the bonus or any bonus winnings. That’s four times as much as some website’s wagering requirements. On top of that, the bonus is only valid for 7 days, so you haven’t got much time to meet the ridiculous wagering requirements AND, the maximum bet you can place when using your bonus is £5. It’s also worth noting that table games and video poker do not count at all to wagering requirements and you can only play your bonus funds on certain games, check out the terms to see which games qualify.
Games on Offer
Casino Room has done really well with game choice, there are over 900 available, covering slots, video poker, table games scratch cards and live casino.
The site works with big game developers, such as Netent, so you’ll find all the classic slots and new releases are being added regularly.
There’s a good range of table games to choose from, including roulette, blackjack and poker, which are all easy to find from the games menu. Other games, like craps and baccarat, are available, but are difficult to find in the menu, if you’re after something you can’t see, pop it in the search box, which works really well.
Customer support is well covered at Casino Room, phone and email support are available 24/7, plus there’s live chat and skype support. A real-time service status is included under the contact details, so you can see if it’s a good time to make contact, or if you’re going to be waiting an age.
The mobile casino is good, there’s no app, but the website is optimised for mobile, so you can play without the need to install software, on any device. Game choice is reduced, but all the most popular games are available, and new games are being added all the time.
Casino Room is registered in Malta and regulated by the UK Gambling Commission, giving you the same level of protection you’ll get from any other genuine UK site.
Your financial details are protected by industry standard encryption, it’s the same level of security used by your online banking.
Casino Room has succeeded in bringing something different to the table, with their space themed missions and leader boards. They’ve got customer service well covered, with even Skype support available, a huge choice of games and a great mobile casino offering.
The only downside is the welcome offer, which has been made overly complicated through their aim to reward those of you who deposit larger amounts. The terms are completely unachievable, so it really is just free play and you can play all the games for free anyway.
If your genuinely looking for a new casino, who offer something a bit different, with a wide choice of games, a great mobile offering and fantastic customer service, then definitely give Casino Room a go. Just don’t pay any attention to the welcome offer!