Total Gold Casino has a few years under its belt now, having launched in 2014. The site is operated by Cassava Enterprises, who are part of the massive and renowned 888 Group, so there’s no need to be concerned about this site’s credentials.
- Good welcome offer with reasonable wagering
- Telephone support is available
- Good quality range of games
- No live chat
- Telephone support has short opening hours
- Game categorisation is confused
The site is, as you may expect, very gold, this works really well though, it’s been done thoughtfully and hasn’t resulted in an overly garish feel. The layout is pretty standard, so you should find your way around easily and be playing your favourite games in no time.
Bonuses and Promotions
The welcome bonus is a three-stager, rewarding you with some lovely bonus cash across each of your first three deposits of £20 or more. Your first deposit will get you a 100% bonus up to £200 and 25 free spins on Starburst; your second will get you a 50% bonus up to £100 and your third deposit gets you a 75% bonus up to £150. The wagering requirement is pretty reasonable across all three bonuses at 30 times, although, as ever, not all games contribute equally to the wagering requirements, so make sure you give the terms the once over before you play.
The site operates a VIP scheme, it’s by invite only, but once you’ve played enough to reach VIP status they’ll get in touch with you, giving you access to exclusive offers and promotions.
Games on Offer
There’s a decent range of games on offer at Total Gold, although the categorisation isn’t great and there’s no search function, which can make it pretty difficult to find what you’re after.
There are loads of slots, including popular games like Starburst as well as tonnes of other quality games. Weirdly the slots section is also where you’ll find a few table games, like roulette, blackjack and poker.
There is a casino games section, but this has more slot games in it, hopefully the site’s operators will get this muddled categorisation sorted out at some point. The live dealer section is actually live tables and there are a few to choose from, including some great blackjack and roulette tables.
The main source of customer support at Total Gold is email, which they aim to respond to within 72 hours. There’s no live chat function, but you can contact them on a free phone number between 10am and 2pm, Monday to Friday, however due to the short opening times, expect a bit of a wait getting though. There is a decent FAQ section, so hopefully you can answer any straightforward questions here, rather than sitting on hold or waiting 3 days for an email reply.
The mobile casino works well and can be accessed from most Android and iPhone devices, as long as you’re using a reasonably up-to-date version. All the games seem to be available and the navigation works well.
Total Gold Casino is registered in Gibraltar and fully regulated by the UK Gambling Commission, so you’ve got all the protection you’d get from any other genuine UK site.
The site operates industry standard encryption, which protects your financial transactions in the same way as your online banking, so your details should be kept safe.
Total Gold Casino has been around a few years and is part of the 888 Group, so there’s no need to be concerned about the site’s credentials. Overall the site is well designed and easy to navigate, but there does seem to be a few bugs in the ointment when it comes to game categorisation.
The welcome offer is a decent three stager with reasonable wagering requirements. There isn’t much going on in terms of ongoing offers though, newbies do seem to be the primary focus, that is until you’ve worked your way up to VIP Status.
The game quality is great and there’s a decent range to choose from, it’s just really hard to find the table games as they’re not where they should be, instead they’re hidden away in the slots section. They are there though and hopefully this issue will get sorted out in time. All the games can be played on mobile and the quality seems to be as good as the desktop site.
Customer service is a bit of a let-down, you can email them and wait 3 days for a response or ring them between 10am and 2pm and wait on hold.
There are a lot of frustrations with this site, most of which could be easily resolved, however the games do work really well and the welcome offer is decent, it’s worth checking the site out just for that.