21

The website itself has a pretty simple design, which you may find a refreshing change if you’ve had enough of all the lights, colour and bling thrown in your face by a lot of other sites. It’s easy to navigate and find the games you’re after, what more can you ask for?

Bonuses and Promotions

The welcome offer at 21.k isn’t as generous a headline offer as some other sites, they will give you 100% of your first deposit, up to £500. Once you drill down into the offers T&C’s the offer does become a bit more appealing. The minimum bet is only £10 and you only have to wager 20 x the bonus and deposit amount combined to be able to withdraw it, significantly less than a lot of other sites. The validity period is pretty good too, they allow you 30 days to meet the wagering requirements, much more realistic than you might find elsewhere. There is an opt out option when you register, so if you want this offer be sure to check this isn’t selected before completing your sign-up.

New players will also qualify for a £10 bonus when registering a payment card to the account, if you’re going to play and deposit regularly it seems worth it for a free tenner to wager. The wager requirements are hugely increased on this offer though, at 99x, and not all games contribute to wagering the same, some, like roulette, don’t contribute at all.

Various other offers are available, such as a £250 reload bonus when you enter the relevant code during depositing and a 10x multiplier on your first bet. It needs to be noted that the T&C’s surrounding wagering requirement, games that count to wagering and validity periods vary across the offers, so make sure you read them through so you know where you stand.

Games on Offer

21 gives you access to games from a huge range of suppliers, including well-known ones such as Netent and Evolution Gaming, so you should be able to find your favourite games and be confident that they’ll run smoothly. There isn’t an option to filter games by popularity, but you can search for specific games, so if there’s a particular game your after, you shouldn’t have any trouble checking if they have it.

There’s a massive range of slot games to choose from, if this is your thing you’ll be kept busy. The range of other games isn’t as large, but you’ll find a few different versions of blackjack, roulette and poker in the table games section. The good thing about these is the ability to play a demo, so you can check them out before you commit.

The live casino offers blackjack, poker, roulette and baccarat, but there are only a couple of versions to choose from for all of these, in fact there’s only one for baccarat. That said, if you like the versions on offer, you don’t really need lots of different versions.

There’re some pretty good instant win games too, if you enjoy scratch cards the Deal or No Deal game is worth a go.

Mobile Experience

21 has it’s own app, suitable for Apple and Android devices and available in the app store on Apple devices, for Android you can download from the 21 website. The website is also fully mobile friendly, but the gameplay is definitely smoother through the app.

The range of games available through the app is good, you’ll find most of the desktop sites content there and access to the offers is also available through the app.

Service

The site has a pretty well detailed FAQ section if your query is straightforward, for anything not covered you can contact them by email or use their live chat function, unfortunately they don’t offer any telephone support.

Live chat is available 7 days per week and, although it’s not 24 hour, it operates 8am to 2am, so there’s a small window of time when you won’t be able to get hold of anyone.

Security

The site is fully registered under its parent company in Alderney and regulated by the UK Gambling Commission, so you have all the safety this provides. Alderney is one of the strictest gambling licence providers too and, if you have a complaint that 21 don’t resolve themselves, you can make use of The Alderney Gambling Control Commission for arbitration.

The site runs industry standard security, so your personal and financial details are as protected as they would be on any other site.

Verdict / Summary

This is a nicely designed site with all the basic games covered, although you won’t find anything out of the ordinary. There’s a great range of slots available, but the range isn’t so great for other games. The offers don’t have consistent terms, so you could find yourself feeling disappointed if you don’t pay careful attention. The lack of telephone support could, quite understandably, be a concern for some of you.

Overall, it’s a safe site and if you like slots, are happy to have live chat as the main means of contact and want to get away from the over-stimulating designs a lot of sites offer, give 21 a go.