Ace Lucky Casino

The Ace Lucky site is simply designed, with a black background, a simple banner promoting the welcome offer and then it’s all about the games. The site is easy to navigate, everything is where you’d expect it to be.

Bonuses and Promotions

The welcome offer appears pretty reasonable, they’ll give you 100% up to £200 in bonus payment, simple. Drill a little deeper though, and it’s starts to not look quite so fair; the bonus itself can not be withdrawn and any winnings need to be wagered at least 50 times before you can withdraw them. Video poker, baccarat, blackjack, roulette and jackpot barely contribute to the wagering requirements (between 5% to 10%), so basically you’ve got to wager any winnings 50 times on slots to be able to withdraw them. You do have 90 days the do this though.

The site has an array of other offers and promotions, but based on the terms of the welcome offer, make sure you look in to them fully before getting your hopes up.

Games on Offer

Slots, slots, slots and jackpot slots; there’re loads and this is where Ace Lucky really comes in to its own, with over 200 to choose from. They work with all the top suppliers too, so you’ll find all you’re favourite slot games like Starburst and Gonzo’s Quest.

888 actually have a pretty good range of blackjack, roulette, video poker and scratch cards to choose from too, and the live casino’s pretty well equipped if blackjack and roulette are your thing.

Mobile Experience

The website is mobile friendly, so you can play on the go on any Apple or Android device. Annoyingly not all games are available on the mobile site, although there is still a pretty good range of the most popular games. They have helpfully clearly indicated which games will work with your mobile device too.

If you’re using an Apple device you can download the app from the app store, it’s a bit better than using the mobile site as it only includes the games that are available to play on mobile.

Service

Customer service is available 24/7 using the live chat function, which is really clearly visible on the site. You can also email them, although they don’t make any commitment to response time, directing you to live chat if you need an instant response. There isn’t any telephone support available through Ace Lucky, which is a shame, but it is the way a lot of online casinos seem to be going.

Security

Ace Lucky’s parent company are fully registered in Malta and regulated by the UK Gaming Commission, so despite them being a new arrival to the scene, you can trust that they’ve got all their ducks in a row.

The site uses industry standard end to end encryption for all personal and financial details and has an advanced firewall, so your credit or debit card details should be perfectly safe. If you are still concerned about putting your financial details in to the site, they accept various e-wallets, so you can avoid sharing your card details with them if your prefer.

Verdict / Summary

Ace Lucky is the newbie, so they haven’t built themselves up a reputation as of yet, it’s not necessarily a bad thing, and they have got an experienced parent company behind the brand. However, the terms of their welcome offer are tricky and could damage their relationship with some unsuspecting customers. Anyone that does come unstuck will be left dealing with a live chat advisor too, when perhaps speaking to someone on the phone would be more helpful.

All that said, they have a brilliant choice of games, especially if you like the rush of the slots, blackjack and roulette and they’re adding new games all the time. The main site is designed well and the mobile site is perfectly functional, with a good choice of the most popular games.

So, it really is a case of swings and roundabouts with Ace Lucky, on balance, if you’re looking for a site with a decent choice of games to keep you occupied, give them a go. Just don’t get too excited about any of their offers until you’ve read through all the terms.