EU Casino

The website design is welcoming, its sea blue colour palette plays it safe, but is easy on the eye and is set off by the informative, rolling top banner. The layout of the site makes it easy to find your way around, with helpful games categorisation and the help prompt always on hand.

Bonuses and Promotions

The welcome bonus is a bit different and honestly, it’s quite confusing. The promotion states that you’ll receive one Mega Spin for every £1 of your first deposit, up to 100 spins, to be used on Spina Colada. Yet, when you read the terms, they advise the maximum amount of spins is 50 and they’re to be used on Gonzo’s Quest and Jungle Spirit.

The wagering requirements are contradictory too, the terms advise standard wagering of 30 times is required for any free spins winning, but further down the terms it’s advised 3 times standard wagering is required. It may be that they’ve recently updated the welcome offer and not yet updated the offer terms, but, if this is the case, it’s very slack of them.

Basically all we can know for sure is you’ll get some free spins, possibly capped at 50, although this could be 100, and the wagering requirements are either 30 times or 3 times, maybe a combination of the two. You might be able to use these spins on Spina Colada, but it’s also possible they’re to be used on Gonzo and Jungle Spirit. We do know that the minimum deposit to qualify is £10, the wagering requirements need to be met within 30 days and you need to use your free spins within 24 hours.

There’s a VIP scheme available at EU Casino, as you move up the levels you’ll get free bonuses, a dedicated personal account manager, invitations to exclusive promotions and big bonuses. Hopefully they’ll make more sense than the welcome offer, but at least you can check with your account manager if they don’t.

Games on Offer

There are a good amount of games available at EU Casino, over 600 to choose from, you can download them if you like, but you don’t have to, and all the games can be played for free, so if you want to try something new, you don’t have to risk your bankroll from the outset.

The majority of the 600 games on offer are slots, including a good variety of jackpot games. You won’t find all the well-known, big game developer’s slots, but it’s a good opportunity to try something new and maybe find your new favourite.

If you prefer table games to slots, you’ll find a decent range of roulette, a few blackjack tables, baccarat and a pretty decent variety of video poker. The live casino has much more variety, with a good choice of tables for baccarat, blackjack and roulette, if live casino is your preferred buzz, you’ll be pleased with the choice.

Service

Customer support is 24/7, but unfortunately you only have one option to contact them, and that’s email. Even if they are able to reply quickly, it’s not the same as having an actual conversation and could be quite frustrating if you have any complex issues or are just trying to make sense of that welcome offer. There is a pretty decent FAQ section, so at least you won’t have to wait for an email reply to any straightforward queries.

Mobile Experience

EU Casino doesn’t have an app, but the mobile website works really well. The majority of the games seem to be available, including the live casino.

Security

EU Casino is registered in Malta and fully regulated by the UK Gambling Commission, so you’ve got the same level of protection you’d get from any other legitimate UK site.

The site operates industry standard SSL encryption, which is the same level of security used by your online banking, so your financial details should be quite safe.

Summary/Verdict

EU Casino has been around a decent amount of time and also has backing from an experienced developer. They’ve done well with the website, which is well designed and easy to use.

The welcome offer is a big let-down, purely because it’s contradictory and fails to make clear what you are actually getting. It’s likely this is a mistake, which will be corrected in time, but it’s very sloppy. This isn’t helped by the fact that you can only email customer support, making clearing the issue up seem like more trouble than it’s worth.

The game offering is really strong, with loads of slots, a lot of which are something different, and it’s great you can play them for free before committing your own funds. On top of this there’s a solid live casino offering, with lots of tables to choose from.

If you’re able to not get too caught up in the welcome offer and don’t mind email only support, this casino is worth some of your time, especially if you’re a slot fiend. Check out the games, play them for free and make an informed decision before you make that first deposit.